Privacy statement

ALEXANDRA WEST is committed to protecting your privacy. This Privacy Policy forms part of our Legal Information and sets out how we collect, use, secure, transfer and share personal information which identifies you.

Personal information is any information that tells us something about you. This could include information such as name, contact details, date of birth, bank account details or any information about your circumstances which would allow us to identify you.

ALEXANDRA WEST collects information directly from a variety of sources. This includes information we collect directly from you when you engage with us, information we collect when you visit our website, view our online content or use our other services.

In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport or driving licence) and one form of documentation with proof of your place of residence (such as a recent utility bill).

Depending on the service that we provide to you (or on your behalf) we may also collect additional personal information as detailed below;

First Name Middle Names Surname Photographic ID
Email addresses Address ID Residential Status Email address
Phone numbers Proof of mortgage offer Existing Mortgage Details New Mortgage details
Solicitor details Land Registry Data

If you are applying to rent a property through us, additional information may be required:

Date of Birth Previous Names Previous addresses Forwarding address
Next of Kin Personal Debt details CCJ/IVA Criminal Offenses/Convictions Mortgage Statements
Salary Pay slips Bank statements Bank details
Employer Name & Contact details Self Employed Accounts Accountant Details Previous Employer details
Names of Dependents Dependents Date of Birth Proof of Deposit Insurance Details

How information about you may be used

Personal information which you supply to us may be used in a number of ways whilst conducting of Estate Agency Sales Services, Property Auctions, Property Letting Management Services, Marketing and Financial Service Introductions. Service examples include:

  • To negotiate a sale or let
  • To inform you of a new listing
  • To conduct a service that you have requested
  • To manage a property maintenance task
  • For fraud prevention and anti-money laundering checks
  • For audit and debt collection
  • For statistical analysis
  • For marketing, news or industry updates with your prior consent

We may share your information with credit reference agencies and other companies for use in credit decisions with your prior permission; for fraud prevention, criminal investigations, to pursue debtors and where we are required to do so by law.

Enquiries

When you enquire on our website, you provide your name, address, email address and other information contact details. By doing so, you consent to us contacting you for this purpose only. These are the details that we will use to respond to you.

Cookies

On 26 May 2011, the rules about cookies on websites changed. Our website uses cookies. Some of the cookies we use are essential for parts of the site to operate and have already been set. We also use Google Analytics, which uses cookies. You may delete and block all cookies from this site, but parts of the site will not work.

Website monitoring

When you our website we anonymously record the details of the pages you look at. This data is not personally identifiable, i.e. we can’t tell which pages you or any other person are looking at or have looked at. We use this data to monitor site traffic and analyse paths customers take through our site which enables us to improve the service we provide. This information is only used by ourselves and is not passed to any other party.

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.

Place of processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.

Security

We have security measures in place to protect our customer database and access to this database is restricted internally. However, it remains your responsibility:

  • to protect against unauthorised access to your log in details;
  • to close your registration and favourites screen when you are not using them.
  • Regularly change your password and utilise suitable security software.

How long do we keep information for?

We generally keep personal information for 7 years after our last business contact. However Alexandra West reserves the right to keep information for longer if we feel that this is in the legitimate interests of Alexandra West Sales & Lettings.

If you choose to Opt In to receiving marketing, news and industry updates from us, your details will be removed after 2 years if you do not re consent your Opt In request.

Your rights and choices

Your rights regarding sensitive and personal information we maintain about you enable you to exercise choices about what personal information we collect from you, how we use that information and how we communicate with you. You can ask for a ‘subject access request’ if you wish to receive a copy of the information we hold about you.

Disclosure for legal reasons

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.

Third-party service providers

We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose and ask that it is securely disposed of once the service is completed, and maintaining General Data Protection Regulations (GDPR).

For example, we may rely on a 3rd party service provider to:

  • Fulfil your service requests and answer your questions.
  • Host our website and deliver our email or other communications.
  • Manage payments or take other actions on our behalf.
  • Analyse our data, sometimes combined with data from other sources, to send you communications.
  • Conduct research and analyse data to improve our products, services and website.
  • Perform other services that we request.

Where permitted by law, we combine personal information about you that Alexandra West has collected with personal information about you that a business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not be permitted to use Alexandra West data or the combined data for its own, independent marketing purposes. Our service provider will only be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. These joint communications will be sent to individuals who give consent and Opt In to receiving this information and choosing to receive the information either via Post, Email, SMS, Telephone Call or Automated Voice Recording. You can Opt Out at any time by contacting us – details are just below.

Links to third party sites

Our site contains links to other sites. ALEXANDRA WEST is not responsible for the privacy practices, or the content, of those websites.

Third Party Service Providers

Please complete this form if you wish to receive a list of our main third party service providers, the list is not exhaustive and will be updated quarterly.

How to Contact Us / Complaints / Opt In or Opt Out

If you wish to make a complaint, tell us about a breach of your personal information or If you wish to withdraw consent and ‘Opt In / Out’ :-

Email: info@alexandrawest.co.uk

Phone: 01204 597220

Write to: Alexandra West, 469 Darwen Road, Bromley Cross, Bolton, BL7 9DZ

Please allow 7 days from receipt for your request to be administered.

If you choose to Opt Out, this will mean that you will no longer be able to take advantage of certain Alexandra West products, services and promotions.

General Data Protection Regulations

You can obtain further information about data protection laws by visiting the Information Commissioner’s website at www.ico.gov.uk